Frequently Asked Questions

Frequently Asked Questions

About Palm Blush

Q: What is Palm Blush? A: Palm Blush is a lifestyle brand inspired by the vibrant colors and laid-back vibes of tropical living. We offer a curated collection of home decor, accessories, and gifts designed to bring the beauty and tranquility of paradise into your everyday life.

Q: Where are your products made? A: Our products are sourced from various artisans and manufacturers around the world. We prioritize quality, sustainability, and ethical production practices in all our selections.

Ordering & Shipping

Q: Are you a dropshipper? A: No, we do not participate in drop shipping. All of the items are in house and will ship to you from Hawaii.

Q: How do I place an order? A: Simply browse our online store, add your favorite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.

Q: Do you ship internationally? A: At this time we do not offer international shipping.

Q: How long will it take to receive my order? A: Orders are typically processed within 3 business days. Shipping times vary based on your location but generally range from 5-7 business days.

Q: Can I track my order? A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Q. What is Norton Shopping Guarantee and why is it added to my cart? A: Norton Shopping Guarantee with Package Protection by EasyPost is a shopping guarantee offered by online merchants so you can shop confidently with all around protection from purchase to delivery. The Norton Shopping Guarantee trustmarks on an online store means the merchant’s identity, financial stability, and ability to honor their sales terms and conditions have been inspected and verified.

When you add Norton Shopping Guarantee with Package Protection to your order during checkout, you can rest easy knowing your order is insured for any loss, damage or theft, and you’ll also receive complimentary identity theft protection, purchase guarantee and lowest price guarantee for 30 days after the purchase date.

This is an option. To remove from your cart simply click the toggle button to OFF.

Returns & Exchanges

Q: What is your return policy? A: We accept returns within 30 days of purchase for items in their original condition. Please visit our Returns page for detailed instructions on how to process a return.

Q: How do I exchange an item? A: To exchange an item, please contact our customer service team at contact@palmblush.com with your order number and details of the item you'd like to exchange.

Q: My item arrived damaged. What should I do? A: We're sorry to hear that! Please email us at contact@palmblush.com with your order number and photos of the damaged item so we can assist you with a replacement or refund.

Product Information

Q: Are your products eco-friendly? A: Many of our products are made from sustainable materials such as organic cotton, recycled materials, and eco-friendly dyes. We are committed to offering products that are both beautiful and kind to the environment.

Q: How should I care for my Palm Blush products? A: Care instructions vary by product. Detailed care instructions can be found on the product page and on the label of each item.

Q: Do you offer gift wrapping? A: Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

Contact Us

Q: How can I contact customer service? A: You can reach our customer service team by emailing contact@palmblush.com or by filling out the contact form on our Contact Us page. We strive to respond to all inquiries within 24 hours.

Q: Do you offer wholesale or bulk orders? A: Yes, we offer wholesale options for select products. Please email us at contact@palmblush.com for more information.